Mm99 Privacy Policy

Mm99 is Bangladesh's trusted online gaming platform, committed to ensuring the highest level of security and privacy for its users. This privacy policy explains what personal information mm99 collects, why it is collected, and how it is used.

By creating an account, playing games, or using any service on the mm99 platform, you are considered to have accepted this privacy policy. If you disagree with any part of this policy, we ask that you discontinue use of mm99.

We believe privacy is a fundamental right. That is why mm99 only collects information that is strictly necessary to operate the platform. Collecting excessive or unnecessary data goes against our principles.

Mm99 collects various types of information, which falls into two main categories: what you provide directly, and what is collected automatically while you use the platform.

In addition to the above, if you contact our support team, those conversations may also be recorded for quality improvement purposes. All such records are kept under strict confidentiality.

Mm99 uses your information only for specific, defined purposes. No data is used beyond what has been authorized. All reasons for data use are clearly outlined below:

• Creating and managing your account and ensuring secure login.
• Completing identity verification (KYC) and preventing access by minors.
• Processing deposit and withdrawal transactions accurately.
• Sending promotions, bonuses, and offers (only with your consent).
• Providing customer service and support.
• Detecting and preventing fraud, money laundering, and illegal activity.
• Improving platform security and performance.
• Fulfilling legal obligations and reporting to regulatory authorities.
• Analyzing usage patterns to promote responsible gaming.

Mm99 never sells your personal information to third parties. In certain situations, a limited amount of data may be shared, and this is always done under strict confidentiality agreements.

• Payment Providers: Relevant details are shared with bKash, Nagad, Rocket, or your bank to process transactions.
• Identity Verification Services: KYC documents may be shared with trusted verification partners as part of the KYC process.
• Law enforcement: Information may be disclosed in response to a court order or government request.
• Technology Partners: Limited data is shared with technology service providers necessary for platform operations.
• Company acquisition: If mm99 merges with another company, users will be notified in advance.

All third parties with whom data is shared are required to comply with international data protection standards. mm99 regularly reviews the security practices of these partners.

Mm99 uses industry-leading technology to protect your data. Our security operates across multiple layers to ensure no unauthorized party can access your information.

• 256-bit SSL/TLS encryption is applied to all data in transit.
• Payment information is stored in compliance with PCI DSS standards.
• Data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication is available for your account.
• Regular security audits and penetration testing are conducted.
• Automated systems are active to detect suspicious activity.
• Staff access to data is limited to the minimum necessary.
• Users will be notified within 72 hours in the event of a data breach.

Mm99 uses cookies to keep the website and app running smoothly. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember your language, theme, or layout preferences.
• Analytics Cookies: To understand which parts of the platform are used most — subject to your consent.
• Performance Cookies: Used to monitor loading speed and server performance.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Mm99 fully respects your data rights. You have the rights listed below — contact our support team to exercise any of them:

• Right to Know: You can request to know what information mm99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that processing of your data be paused.
• Data Portability: You can export your data in a readable format.
• Right to object: You may object to marketing communications or profiling.
• Withdraw Consent: You may withdraw your consent to data processing at any time.

Mm99 will respond to any rights request within 30 days of receipt. In cases where certain data must be retained due to legal obligations, an explanation will be provided.

Mm99 does not retain your information longer than necessary. Different types of data have different retention periods:

• Account information — retained while the account is active and for 5 years after closure.
• Transaction records — retained for a minimum of 7 years as required by law.
• KYC documents — retained for up to 5 years after account closure.
• Gaming history — up to 3 years or until a dispute is resolved.
• Support conversations — retained for up to 2 years.
• Cookie data — 30 days to 2 years depending on the type of cookie.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Mm99 strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors. If it is found that a minor has created an account, that account will be closed immediately and all associated data permanently deleted.

If a parent or guardian suspects their child has created an account on mm99, please contact our support team immediately. We will act promptly and permanently delete all associated data.

Mm99 may update this privacy policy from time to time. For significant changes, users will be notified by email or platform notification at least 30 days in advance.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly. The "Last Updated" date at the top of the page indicates when changes were last made.

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out to us. mm99's data protection team is ready to assist you with any matter.